Dr. Victor Ujimoto & Captain Bohun Kwon

Dr. K. Victor Ujimoto, Chair Commercial Aviation Management Advisory Council & Adjunct Professor, University of Western Ontario

Dr. Ujimoto is Chair, Commercial Aviation Management Advisory Council, and Adjunct Professor, University of Western Ontario. He is also Professor Emeritus, Human Factors and Aviation Safety, and Applied Sociology at the University of Guelph. He obtained his BSc in Mathematics and Physics from the Royal Military College of Canada and the MA and PhD degrees in Applied Sociology from the University of British Columbia. He served in the Royal Canadian Air Force where he developed his interest in automation technology and its impact on human behaviour. He is currently involved in several research projects with international airlines that involve the integration of human factors concepts in highly automated aircraft such as the Boeing 787 and Airbus A350. He is also a Life Member, International Society of Air Safety Investigators.


 

Captain Bohun Kwon, Korean Air

Captain Kwon, Ph.D. graduated from Korea Aerospace University and has served as a Fighter Pilot and Flight Instructor in the Air Force. He joined Korean Air In 1993 and has been working as an A300-600 and B777 Captain. Also, he has worked on CRM and AQP development. From 2013, he has been the President of the Korean Academy of Aviation Human Factors. And he has served at ICAO as Safety Management Panel Advisor of Korea since 2015. He has co-authored books on ‘Aviation Psychology’ and ‘Aviation Safety Management’.


 

ABSTRACT
Strategies for Developing a New Safety Culture

Considerable advances have been made in recent years to enhance aviation safety systems. These developments have resulted in numerous computer software applications. Unfortunately, these apps have not been integrated into established aviation safety systems and each airline operator must select the most agile and efficient application depending on the operators established organizational culture. This presentation will address the importance of traditional Korean culture and the integration of technology in the development of a new safety culture most appropriate for the digital information age.

There are aspects of Asian culture that can be a hindrance in the application of western developed safety models in Asian airlines. There are, however, several positive aspects of traditional Asian cultures that can facilitate the development of CRM, FOQA, and AQP training in Asian airlines. 

Empirical data from a survey of 90 Captains and First Officers at a major airline in Korea have revealed that there are several aspects of traditional Korean culture that present difficulties in communication between older Captains and much younger First Officers. In addition to the power distance, as well as seniority consideration based on age and experience, there are differences in the exposure to digital technological skills prossessed by today’s younger First Officers. Issues associated with the “digital skills gap” and automation complacency will be examined. An applied behaviouraly change model that addresses the training changes that are required to bridge traditional culture with the new digital culture will be provided in terms of the change objectives desired, resistances to changes, specific change targets, and several change strategies.